Below we have set out useful information relating to the most common activities of a Centre in the delivery of FireQual qualifications but for further information please see our full set of policies and procedures or the individual qualification pages, or contact a member of the FireQual team who will be happy to support you.
If you would like to add additional qualifications to your Centre offer please complete the relevant application below and submit to email@example.com. One of our team will be in touch with you to discuss your application and complete the approval process with you.
Once a candidate has been enrolled on the programme within the Centre, they must be registered with FireQual. This allows us to carry out day to day duties, for example reporting achievements, planning quality monitoring activities and issuing certification.
Candidates should be registered within two weeks of being enrolled onto the programme and, at the latest, by the published last date for new starts. If a candidate has not been registered onto the FireQual system by the last date for new starts, acceptance onto the programme cannot be guaranteed. All registrations should be submitted through the FireQual Centre Portal.
For those qualifications that are assessed through e-Assessment, they can be booked through the FireQual Centre Portal up to 24 hours before the e-Assessment taking place. The username and password for the candidate(s) can be downloaded from their candidate record on the Centre Portal prior to the e-Assessment taking place.
For those e-Assessments that are entirely constructed from multiple choice questions, the system will provide an indicative result on screen. Results will be confirmed on the FireQual Centre Portal indicating whether it is a pass or fail and the percentage gained.
Where a candidate has completed all aspects of their qualification, a claim should be made through the FireQual Centre Portal. Certificates will be sent to the Centre for distribution within 2 weeks of the claim being authorised.
If a certificate is claimed incorrectly or in advance of the appropriate moment, the certificate should be returned to FireQual without delay notifying of the reason for the incorrect claim and requesting the correct claim be processed. Please note there may be charges for the processing of replacement certification claims with any fees payable prior to new certification being issued.
Where certification claims have been submitted once the final date for certification has passed for an expired qualification, FireQual cannot guarantee certification claims will be processed as authorisation from the relevant Regulator(s) will be required first.