Complaint Reporting

If you believe a FireQual service or product has fallen below the standards you reasonably expect, we will work with you to understand the issue and make sure it is dealt with through the appropriate process. To help us investigate fully, please prepare and provide as much relevant information as possible.

When we receive your submission, we will discuss it with you to determine whether it is best addressed as an enquiry, through our appeals process or through the complaints process.

If the complaint relates to activities carried out by a member of the Approved Training Centre network, we will consider it once the Centre’s own complaints process has been exhausted.

For further details about how we investigate complaints, please see the relevant policy on our Policies and Procedures page.