Please complete the relevant sections below to submit your complaint to FireQual. Without the necessary information we may not be able to process a complaint or investigate the details sufficiently.
Please note that complaints relate to a specific circumstance where a level of service or product provided is considered unsatisfactory or unacceptable.
In the first instance any submissions will be discussed with you to see whether they are better addressed as an enquiry, through our appeals process or through the complaints process.
If the complaint refers to activities within a member of the Approved Training Centre network we will consider a complaint once the Centre's complaints process has been exhausted.
For further details of how we conduct investigations into complaints please see the relevant policy on the Policies and Procedures page of the website.