Appeals relate to a specific circumstance where a Centre or candidate wishes to challenge a decision that has been made by FireQual. They can relate to the following situations:
Please note that when appealing an assessment decision, a decision to award a unit and/or qualification or a grade, an appeal could result in the following:
Prior to submitting an appeal, both the Centre and candidate must agree to the submission of the appeal and that they have sufficient evidence to support their reasons for appeal as the outcome may not be the expected or intended one.
All other situations where clarification or information is required would be considered an enquiry and should be submitted by email or telephone to FireQual in the normal manner rather than submitting an appeal.
FireQual will consider appeals once the Centre’s appeals process has been exhausted and where the candidate is not satisfied with the outcome.
Without all relevant details we may not be able to process an appeal due to insufficient information and/or evidence.
Appeals are considered in three incremenetal stages as set out below
In the first instance a member of the FireQual Customer Service team will work with the submitting organisation, candidate and/or representative of the candidate to understand if the reasons for the submission of an appeal can be dealt with as an enquiry where the provision of further clarification or information will resolve the issue.
Use the button below to access contact details to speak with a member of the FireQual team.
A Stage 2 Appeal can be submitted once Stage 1 has been completed.
Please note that if Stage 1 has not been completed, the submission will be considered under Stage 1 prior to processing a Stage 2 appeal.
Access the form to submit a Stage 2 Appeal by clicking the button below
A Stage 3 appeal can be raised where the appellant believes that FireQual has:
A Stage 3 appeal does not allow for the reconsideration of an assessment decision that has been judged as dealt with by a Stage 2 appeal.